Returns & refunds

Holaric Returns and Refunds Policy

Holaric supplies pet treats and chews to business customers, including retailers, pet shops, and distributors. This policy explains how to request assistance with damaged, incorrect, or defective orders.

Order Cancellations

Cancellation requests must be submitted as soon as possible. Orders that have already been processed, packed, or shipped may not be eligible for cancellation. Pre-orders and specially sourced products may have additional cancellation restrictions, which will be communicated where applicable.

Damaged, Incorrect, or Defective Products

Please inspect your order upon delivery. If an order arrives damaged, contains incorrect items, or has a product quality issue, contact Holaric promptly with your order number, a description of the issue, and clear photographs where applicable. We will review the claim and determine an appropriate resolution.

Returns and Eligibility

Because our products include consumable pet treats and chews, returns of opened products or products that cannot be safely resold may not be accepted, except where required by applicable law or where a verified product issue warrants a return. Unopened products may be considered for return only after prior written approval from Holaric.

Refunds and Replacements

After reviewing a valid claim, Holaric may offer a replacement, account credit, partial refund, or full refund, depending on the circumstances and applicable law. Approved refunds will generally be issued to the original payment method. The time required for the funds to appear may depend on your payment provider or financial institution.

Shipping Costs

Shipping fees are generally non-refundable unless the return or refund results from an error attributable to Holaric, a verified product issue, or applicable law requires otherwise. Return shipping arrangements and responsibility for costs will be confirmed before an approved return.

Non-Returnable Situations

• Products that have been opened, used, or improperly stored, except where a verified defect or applicable law provides otherwise.
• Products returned without prior authorization.
• Issues caused by improper handling or storage after delivery.
• Change-of-mind requests for specially sourced or customized orders, subject to applicable law and any agreed order terms.

How to Request a Return or Refund

Contact Holaric through the support details in the app or on our official website. Include your order number, the reason for the request, and supporting photographs or other relevant information. Please wait for written instructions before sending products back.

Policy and Legal Rights

This policy does not limit any rights that cannot legally be excluded under applicable law. Any specific return, cancellation, or refund terms agreed in writing for an order may also apply.