Support
Wholesale FAQ
Straight answers to the questions buyers ask most about ordering wholesale from Holaric. This is the same FAQ published in the Holaric app.
What is Holaric?
Holaric is a B2B wholesale platform for pet treats and chews, helping pet shops, retailers, and distributors source products for their businesses. Browse our catalogue, review product details, and place wholesale orders through the app.
Who can buy from Holaric?
Holaric is designed for business buyers, including pet shops, independent retailers, and distributors. Our platform offers wholesale purchasing options for businesses looking to source pet treats and chews.
What is the minimum order quantity?
Minimum order quantities depend on the product and the offer available. Please check the product page for the applicable minimum order quantity before placing your order.
How do I place an order?
Sign in to your Holaric account, browse the available products, select the products and quantities you need, add them to your cart, and proceed to checkout. Review your order details and shipping information before completing payment.
Which payment methods are accepted?
Available payment methods are displayed during checkout. Please select an available method and follow the on-screen instructions to complete your payment securely.
Where does Holaric deliver?
Holaric currently focuses on serving business customers in the United States. Available delivery options and eligible destinations are shown during checkout or confirmed with our team when required.
How much does shipping cost?
Shipping costs depend on the order, shipment weight, destination, and delivery method. Any applicable shipping charges will be displayed during checkout or communicated before the order is finalized.
Can I place a pre-order?
Pre-order availability depends on the product. If a product is offered for pre-order, the applicable terms and estimated availability will be provided with the listing or order details.
Can I cancel or change an order?
Please contact our support team as soon as possible if you need to change or cancel an order. Requests depend on the order's processing and shipping status. An order that has already been processed or shipped may not be eligible for cancellation. Please refer to our Returns & Refunds Policy for more information.
What should I do if my order arrives damaged or incorrect?
Contact Holaric support promptly and include your order number, a description of the issue, and clear photographs of the affected products or packaging. Our team will review the request and advise you on the available resolution.
Can I request bulk pricing or discuss a large order?
Yes. For larger wholesale requirements, recurring purchases, or product sourcing inquiries, please contact our team through the support details listed in the app or on our website. Include the products, quantities, and delivery destination you are interested in.
How can I contact Holaric?
For assistance with products, orders, payments, or account access, please use the contact information provided in the Holaric app or on our official website. When contacting us about an order, include your order number so we can assist you more efficiently.
Still have a question?
Our wholesale desk can help with products, orders, payments and account access.